Group Class Early/Late Cancellations
Please be sure you cancel out of your class with at least 4 hours notice prior to the class start time. Otherwise regular charges for the class apply, your space will be forfeited and you will not be offered our make-up class option. This can be done by calling the Front Desk of the studio 905.894.8444
Make-up classes are offered as a courtesy and can only be booked if there is space in another suitable class AND you have given the studio 4 hours notice of your absence.
Failure to inform the studio of missing a regularly scheduled class or make-up class will result in forfeiture of the class.
Make-up classes must be scheduled during the same group class session in which they are missed.
Private Training Sessions
We require 24 hours notice for cancellations for ALL private, semi-private and trio training sessions. Otherwise regular charges will apply.
In the case of one person cancelling out of a semi-private session, the remaining partner will be given the option of attending privately for 30 minutes.
If you are part of a Trio Group, the session may continue if your partners decide to attend. If this is the case, you will have the option of attending a group class in lieu of your missed trio session, if you have given 24 hours notice of your cancellation.
Refunds and Transfers
Prior to the first day of scheduled classes, a full refund will be granted.
You may transfer unused classes to a person of your choice.
In the event of injury/illness/personal emergency, please contact the Front Desk at 905.894.8444.
Pilates Essentials Plus reserves the right to cancel or suspend classes, combine classes, change instructors or limit enrolment. Classes will be cancelled if enrollment is too low to run a class or if the designated instructor cannot be replaced.
We will do our best to notify you of any scheduling changes or cancellations no less than three days prior to the class start date.